AppFlow Co
IT as a Service
A nationwide Managed Service Provider (MSP) offering Small to Medium sized Business (SMB) customers Remote Monitoring and Management (RMM) device monitoring bundled with fractional CTO, Project Management, Strategic Recruiting and Consulting Services.
Remote Monitoring and Management (RMM)
Keeping your systems updated is critical. We can remotely monitor and manage your network 24x7 and apply relevant security patches and updates to minimize downtime.
Data Backup and Disaster Recovery
Be prepared for minor mishaps and major disasters. Our team will analyze your business to provide solutions that align with your requirements. We then test the implementation to verify that it works.
Cloud Computing
Moving some or all of your applications to the cloud can improve your productivity. We can advise you on the most suitable options and then implement solutions that integrate into your IT environment.
Help Desk and Online Support
Having a reliable help desk can eliminate frustration and lost productivity. Our experienced technicians can assist your team with IT problems so they can get back on track quickly.
While many IT services can be provided behind the scenes to avoid disrupting your staff's workday, there are times when you need an IT professional on hand. This becomes particularly evident when employees need assistance and systems need repairs.
Solving Employees' IT Problems
When your employees have IT problems or questions, who do they contact? Employees often turn to their managers, especially in small and midsize businesses. The managers then need to track down someone who can help, which takes them away from their responsibilities. Meanwhile, the employees become frustrated, as they wait for assistance to arrive.
Worse yet, an employee might turn to a coworker for help. If that person gives the wrong advice, a minor issue could escalate into a major problem. When an employee is suspicious of an email attachment but a coworker says he thinks it is legitimate, the employee could end up opening the attachment and have his computer infected with malware, which can potentially infect your entire network.
Having a reliable help desk can eliminate frustration and lost productivity. Our experienced technicians can assist your team with technical problems so they can get back on track quickly.
Help desk requests and the technicians that handle them are categorized into support levels. The higher the support level, the more difficult the problem is to solve—and the greater the IT expertise needed to resolve them.